Pleasanton neighborhood · 24/7
Ruby Hill: a gate for the community, a gate for the lot, and a clear line between what is ours and what is the association's
A gated community of large newer houses among the vineyards at the south-east edge of the city: a staffed entrance for the whole development, then long private driveways, side gates, pool gates and outbuildings behind each of them. Twenty-six minutes, the longest run inside the city.
4.9 / 5· 274 reviews from Pleasanton and the Tri-Valley
~26 min
Avg. arrival
$89
Service call
24/7
Availability
The first thing worth saying about this address is what we do not do. The community entrance, its barrier, its call box and the list of who is allowed through are the association's and their contractor's, not ours. We do not manage anybody's access list and we do not decide who may order work on a shared gate — that gets settled on the call, usually in one message, before a van is sent. What is ours starts at your own property line: the gate across your drive, the pedestrian gate beside it, the front entry, the side doors, the pool gate and whatever is locked in the back of the lot. Say on the call whether the technician will be cleared at the entrance, because that single answer moves the wait more than the drive does.
Houses out here are large and newer, and the lock count runs high for a different reason than on the older streets in town. Not accumulated decades, but a build with a lot of openings: front entry, a courtyard gate, a service door into a three-car garage, a door from the kitchen to the side yard, a slider or two onto the terrace, a pool gate, a wine room, a shed at the back of the lot. After a purchase or a remodel, every one of those is a lock somebody outside the household may still have a key for — builders, landscapers, whoever had the run of the place during the work. Repinning is $34–$52 per cylinder with everything after the first at the low end, and the retired keys come back to you in a bag rather than going into a bin.
Safes come up more often here than anywhere else on this map, and usually in one of two ways: a house bought with a safe still in the closet and no combination, or a household that has simply lost track of a number written down once during a move. Opening one where it stands is $216–$570, in most cases without hurting the door, and it goes back into service on a combination you pick and keep in a different room from the safe. Three answers shorten the visit: dial or keypad, roughly how tall it is, and whether it sits free, in a wall or in the slab, because those call for different tools out of the van. Wine room and interior cabinet locks are the same visit and the same per-cylinder figure as the doors.
Twenty-six minutes is the real run to this end of the city and it is quoted as twenty-six rather than as something kinder that then gets missed. A house lockout is $134–$255 with the $89 call-out already inside it, $52 added between eight at night and midnight, $94 between midnight and seven, all counted into the figure before the van moves, with photo identification and the address checked at the step. A keypad on a side entry is $208–$515 fitted, with the metal keyway underneath kept live and its key cut at the van the same day, which is what stops a flat set of cells turning into a call at six in the morning. Ninety days on the labor, on the receipt.
Say whether the technician will be cleared at the community entrance and who is doing that, because it moves the wait more than the drive does. Then name the door: the gate at your own drive, the front entry, a side door, the pool gate, or something in the back of the lot. For a safe, say dial or keypad, how tall, and whether it stands free, in a wall or in the slab.
Nearby
Over the hill, the same van
FAQ
Asked about Ruby Hill
Can you get through the entrance, or do we have to arrange that?+
You arrange it, and it is worth starting while we are still on the phone rather than at twenty-six minutes past. The community entrance and its list belong to the association, we have no standing with either, and we do not ask for one. Tell us who is clearing the technician and under what name. Everything from your own property line inward is ours: the gate across your drive, the pedestrian gate beside it, and every door and gate behind them.
The gate at our own driveway will not latch, and the operator is fine.+
Those are two different trades and only one of them is us. The operator, its arm, the loop in the drive and its wiring are a gate company's work. The latch, the keeper, the cylinder and the pedestrian leaf next to it are ours: the keeper gets moved to where the bolt actually lands, and a cylinder or padlock keyed to something you already carry goes on inside $132–$352. If the post itself has moved, you hear that with the leaf swinging in front of you rather than after new hardware fails the same way.
We bought the house and the builder's people all had keys. Where do we start?+
With a count rather than a purchase. Front entry, courtyard gate, garage service door, kitchen side door, terrace sliders, pool gate, wine room, shed — that list is the whole price, at $34–$52 per cylinder with everything after the first at the low end. Every key cut before that morning stops working, which is the point of doing it in one visit rather than a door at a time. If a safe came with the house and no combination, it opens the same day at $216–$570.
Open 24 hours, 7 days
Name the door, and say how long since anyone used it
Pleasanton, whatever the hour, every day of the year. An entry in the tracts, a seized gate latch on a hill street, a pool gate, a safe left behind by the last owners, a shop door on Main, a car sitting in the Stoneridge lot — that is what decides the work, and the work decides the figure. You get that figure on this call with the $89 drive and the clock already inside it, and it is the figure on the invoice. Ninety days on the labor, in writing. The van is a few doors off Main.