Pleasanton neighborhood · 24/7
Downtown: shops on Main Street, offices over them, and one street door at the bottom of the stair
The oldest working blocks in the city: brick and wood storefronts from the 1890s along Main Street, small offices and studios in the rooms above them, a single door off the sidewalk that opens onto the stair, and houses on the short streets behind the row. Twelve minutes, the shortest run on this map, because the van starts here.
4.9 / 5· 274 reviews from Pleasanton and the Tri-Valley
~12 min
Avg. arrival
$89
Service call
24/7
Availability
The street door at the bottom of the stair is the busiest lock on these blocks. One leaf off the sidewalk, a flight up, and three or four suites along the landing behind it, so the door gets pulled a few hundred times a day and then blamed for wearing out. What usually fails first is not the cylinder but the closer above it, which loses pressure and stops the leaf a quarter inch short of where the latch would catch, and the door stands unlocked all evening without anybody meaning it. Because that leaf serves everyone upstairs rather than one tenant, we ask on the call who is authorizing work on it. That is between you and whoever runs the building, and one short written message from them is usually the whole formality.
Storefronts down here are two eras stacked on one block. A wood door on an 1890s frontage with a mortise lock older than anyone working behind it, and next to it a later aluminum and glass entry with a hookbolt that no longer reaches its keeper. Both come back without a new door on the front of the building. Storefront hardware is $166–$505 per opening, with the $89 call-out already inside that figure, and on an aluminum leaf the first job is putting the door back into square, since new hardware hung in a door that has dropped fails the same way the old one did. These calls land at closing rather than at opening, so the $52 that rides on an arrival between eight at night and midnight comes up often and gets counted into the total while you are still on the phone.
Tenants change over quickly in the rooms upstairs, and a change of tenant is a lock job with a deadline attached to it. The suite goes back on fresh pins at $34–$52 per cylinder so every key cut for whoever had the room before stops working, and while the cylinder is out we say whether the plug is worn past pinning, in which case replacement is $132–$352. Where three or four suites share the stair, the landing and the back door onto the service lane, the arrangement worth asking about is one key sitting above each tenant's own. That is a master key plan, and it is priced after the doors have been walked and counted, because the number falls out of a chart and a chart cannot be written down a phone line.
The houses on the streets behind the row are the plain half of this page. A front entry, a gate down one flank, a service door into the garage, and a ring where two keys are duplicates of duplicates. Repinning is $34–$52 per cylinder with everything after the first at the low end, a house lockout is $134–$255 with the call-out inside it, and the labor carries ninety days on the receipt. Curb parking fills up along Main for the shops and the restaurants, so car work happens on the same street: $112–$208 to open a car, $99–$208 to program a fob where it stands, $164–$446 to cut and code a key once the last one is gone. Give the block and the side of the street, and stay with the car rather than walking up to meet the van.
Name the door: a shop front onto the sidewalk, a back door onto the service lane, the street door at the bottom of an office stair, or a house entry on the streets behind the row. If it is a shop, say when you lock up, because that settles whether the evening figure applies. If it is a car, give the block and the side of the street plus make, model, year and color.
Nearby
Over the hill, the same van
FAQ
Asked about Downtown
Our storefront stopped locking twenty minutes before closing. Can somebody come tonight?+
Tonight is when most of these calls come in, and twelve minutes is the honest run to Main Street. Storefront hardware is $166–$505 per opening with the $89 call-out inside it, and between eight at night and midnight the total carries $52, said once on the phone and not revised at the door. On an aluminum leaf the usual finding is a frame that has moved and a hookbolt passing over its keeper, so the door gets brought back into square before anything new is fitted to it.
Four suites use the same street door. Can we stop carrying four keys?+
Yes, and over a row like this one it is the normal arrangement. Each tenant keeps a key that opens their own suite and nothing else, and a key above those opens the street door and the landing for whoever needs it. No figure is published for that, because the price comes out of a chart and the chart has to be written standing in front of your actual doors. What the visit to walk and count them costs is agreed before anybody drives over, and no blank is cut until you have read the chart yourself.
A tenant moved out of the office above the shop. What has to be changed by morning?+
The suite cylinder first, at $34–$52, so any key cut for them dies that night. Then the two people forget: the mailbox for that suite and whatever opens the back door onto the service lane. If the street door at the bottom of the stair also has to change, that request comes from whoever is responsible for the building rather than from the outgoing tenant, and we settle that on the call instead of at the door. A business lockout, if you are standing outside in the meantime, is $148–$276.
Open 24 hours, 7 days
Name the door, and say how long since anyone used it
Pleasanton, whatever the hour, every day of the year. An entry in the tracts, a seized gate latch on a hill street, a pool gate, a safe left behind by the last owners, a shop door on Main, a car sitting in the Stoneridge lot — that is what decides the work, and the work decides the figure. You get that figure on this call with the $89 drive and the clock already inside it, and it is the figure on the invoice. Ninety days on the labor, in writing. The van is a few doors off Main.